Timothy T
MASON, OH | 2024 GMC Sierra EVNovember 12, 2025
I brought my car in for three reasons. First I asked for a tire alignment because car was pulling to the left. Second, my infotainment system was locked (I am second owner) by a password entered by previous owner and virtually useless to me. Third, I noticed that my vehicle was not running latest software. On the alignment, I got the car back and now it pulled even more to the left. I had to bring it back for them to redo the alignment. On the second try, they fixed it and car now drives straight but shouldn't technician have driven the car to see if alignment fixed the problem because it obviously had not. Unless you held the steering right significantly to the right, the car would veer into oncoming traffic. As to the infotainment system, dealer had the car for a day and a half and gave it back and told me to call OnStar, that the dealer could not fix it. And unbelievably, the fix was for me to contact prior owner (had no idea who that was) to get that owner's passcode. Imagine the problem here. A dealer is selling a late model used car (2024) and tells new buyer--sorry you need the prior owner's passcode to set up a profile in the infotainment system. That is ridiculous, and the dealer acknowledged that it was ridiculous. Like your bank telling you if you forget your username or password on your online banking, too bad. The bank doesn't have a fix for that. So, I spent about an hour on the phone with OnStar who ultimately told me that OnStar could not fix it, but the dealer could fix it. At instruction from OnStar I took car back to dealer and told them that OnStar would help dealer with fix. And ultimately, dealer did fix it. But, come on, I felt like I had to do the work to get OnStar and Dealer on the same page. How can something so simple as a password reset be that complicated. As to software update, that went ok but why doesn't GM do over the air software updates. I had to take vehicle in to get latest software update. I own other older cars. An over the air software update is routine. That is a failure of software engineering.
Response from Borcherding Buick GMC
November 13, 2025Timothy, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (513) 677-9200. We look forward to hearing from you.
Gary O
MAINEVILLE, OH | 2015 Buick VeranoOctober 6, 2025
Very disappointed with the service this time. Car was brought in on Monday and serviced on Thursday. We were good with the time frame. After it was serviced, late Thursday night the service advisor noticed that it had a flat tire in the parking lot. On Friday they said I needed to pay for a new tire. I find it extremely hard to believe that it sat there for 3 days with air to get serviced and then it went flat. Sounds like the service team, ran over a nail after the service. We have been loyal customers and are very disappointed that this was not taken care of by Borcherding.
Response from Borcherding Buick GMC
October 7, 2025Gary, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (513) 677-9200 so we can work towards a resolution.
