Rebecca T
MASON, OH | 2026 GMC TerrainJuly 23, 2025
Josh, Joda, Mike were great. I needed help with learning about my SUV a missing manual and paper work I made a mistake on, they took care of it. Great people they definitely go out of their way to help.
Response from Borcherding Buick GMC
July 24, 2025Rebecca, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Greg K
MASON, OH | 2016 GMC 1500 SierraJune 27, 2025
My vehicle was in for warranty work through Royal Shield. It took 2-1/2 months to get resolved. Because, your policy is to not do an internal inspection of the transmission until the initial torque converter diagnostic was completed. I even offered to pay for this up front to get transmission replaced as what eventually happened. This could have been resolved probably 8 weeks sooner. Thanks for the loaner vehicle, but I would have much rather been driving my truck. This resulted in several thousand in lost income due to not being able to haul materials for my business
Response from Borcherding Buick GMC
June 29, 2025Greg, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 677-9202 when you have a chance. Thank you, and we look forward to hearing from you.
Antonio A
MASON, OH | 2024 Buick EnvistaJune 10, 2025
Overall great service by the team. The waiting room is comfortable, and the oil change package was compelling. Thanks for the team to make it visible to me during the check in process. Only opportunity area for me was the duration of the process. It took almost 2 hours. I was expecting maximum 1 hour for such service.
Response from Borcherding Buick GMC
June 11, 2025Antonio, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Gregory S
CINCINNATI, OH | 2015 Buick LaCrosseJune 6, 2025
My car started overheating and this happened after the waterpump was replaced a few months ago. I had my car towed to the service department so I didn't take any chances on something else happening to the engine. The service dept replaced the waterpump for the second time and because it was the same issue I was not charged anything. Everyone was super nice and helpful. The mechanic told me he tested everything and we should be ok.
Response from Borcherding Buick GMC
June 9, 2025Gregory, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Michael R
SARDINIA, OH | 2025 GMC Sierra 1500June 4, 2025
Jaden was very personable. Made our purchase very easy. He was very informative and answered all our questions. Very polite and professional.
Response from Borcherding Buick GMC
June 5, 2025Michael, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Kim H
CLEVES, OH | 2023 Buick Encore GXJune 2, 2025
Quick
Response from Borcherding Buick GMC
June 4, 2025Kim, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Barry T
LIBERTY TOWNSHIP, OH | 2024 GMC Sierra 1500May 8, 2025
Promptly checked in. Friendly staff. Completed service and also warranty door weather seal in a reasonable time.
Response from Borcherding Buick GMC
May 9, 2025Barry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Joyce D
SOUTH LEBANON, OH | 2016 Buick RegalMay 2, 2025
Excellent service
Response from Borcherding Buick GMC
May 4, 2025We appreciate your positive review about your recent experience with us! We hope to see you soon!
Salvatore S
UNION, KY | 2019 Buick EnvisionApril 7, 2025
Very good visit. The moment I drove in until I was finished. Very professional and helpful.
Response from Borcherding Buick GMC
April 9, 2025Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
Stacey O
CINCINNATI, OH | 2016 GMC TerrainApril 4, 2025
Jake was great. Told me what work was needed done and why. Mechanics did a great job too.
Response from Borcherding Buick GMC
April 6, 2025It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.