Reviews

I have been buying cars and suvs there for 25 years. They should say enough.

I’ve brought my car up there for years and this is the first time where I felt like the service staff didn’t represent the dealership well. I brought my car up there to have the touchscreen switched out, which they did, but when my wife drove away in the car, the air conditioning wasn’t working. It had been perfectly fine before, so when I brought it back to have them look at it because I thought possibly The installation of the new screen had something to do with it, they charged me another diagnostic fee of around $200 which I think given the circumstances should’ve been waived. I talked to Case about this and he gave me some kind of roundabout answer which basically said we’re not gonna waive the diagnostic fee. I’m taking my car somewhere else for a second opinion, but we will not be back to borcherding

Josh, Joda, Mike were great. I needed help with learning about my SUV a missing manual and paper work I made a mistake on, they took care of it. Great people they definitely go out of their way to help.

My vehicle was in for warranty work through Royal Shield. It took 2-1/2 months to get resolved. Because, your policy is to not do an internal inspection of the transmission until the initial torque converter diagnostic was completed. I even offered to pay for this up front to get transmission replaced as what eventually happened. This could have been resolved probably 8 weeks sooner. Thanks for the loaner vehicle, but I would have much rather been driving my truck. This resulted in several thousand in lost income due to not being able to haul materials for my business

Overall great service by the team. The waiting room is comfortable, and the oil change package was compelling. Thanks for the team to make it visible to me during the check in process. Only opportunity area for me was the duration of the process. It took almost 2 hours. I was expecting maximum 1 hour for such service.

My car started overheating and this happened after the waterpump was replaced a few months ago. I had my car towed to the service department so I didn't take any chances on something else happening to the engine. The service dept replaced the waterpump for the second time and because it was the same issue I was not charged anything. Everyone was super nice and helpful. The mechanic told me he tested everything and we should be ok.

Jaden was very personable. Made our purchase very easy. He was very informative and answered all our questions. Very polite and professional.

Quick

Promptly checked in. Friendly staff. Completed service and also warranty door weather seal in a reasonable time.

Excellent service