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  • Rebecca T

    MASON, OH | 2026 GMC Terrain
    Confirmed Sales Review
    July 23, 2025
    Josh, Joda, Mike were great. I needed help with learning about my SUV a missing manual and paper work I made a mistake on, they took care of it. Great people they definitely go out of their way to help.

    Response from Borcherding Buick GMC

    July 24, 2025
    Rebecca, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
  • Greg K

    MASON, OH | 2016 GMC 1500 Sierra
    Confirmed Service Review
    June 27, 2025
    My vehicle was in for warranty work through Royal Shield. It took 2-1/2 months to get resolved. Because, your policy is to not do an internal inspection of the transmission until the initial torque converter diagnostic was completed. I even offered to pay for this up front to get transmission replaced as what eventually happened. This could have been resolved probably 8 weeks sooner. Thanks for the loaner vehicle, but I would have much rather been driving my truck. This resulted in several thousand in lost income due to not being able to haul materials for my business

    Response from Borcherding Buick GMC

    June 29, 2025
    Greg, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 677-9202 when you have a chance. Thank you, and we look forward to hearing from you.
  • Antonio A

    MASON, OH | 2024 Buick Envista
    Confirmed Service Review
    June 10, 2025
    Overall great service by the team. The waiting room is comfortable, and the oil change package was compelling. Thanks for the team to make it visible to me during the check in process. Only opportunity area for me was the duration of the process. It took almost 2 hours. I was expecting maximum 1 hour for such service.

    Response from Borcherding Buick GMC

    June 11, 2025
    Antonio, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Gregory S

    CINCINNATI, OH | 2015 Buick LaCrosse
    Confirmed Service Review
    June 6, 2025
    My car started overheating and this happened after the waterpump was replaced a few months ago. I had my car towed to the service department so I didn't take any chances on something else happening to the engine. The service dept replaced the waterpump for the second time and because it was the same issue I was not charged anything. Everyone was super nice and helpful. The mechanic told me he tested everything and we should be ok.

    Response from Borcherding Buick GMC

    June 9, 2025
    Gregory, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
  • Michael R

    SARDINIA, OH | 2025 GMC Sierra 1500
    Confirmed Sales Review
    June 4, 2025
    Jaden was very personable. Made our purchase very easy. He was very informative and answered all our questions. Very polite and professional.

    Response from Borcherding Buick GMC

    June 5, 2025
    Michael, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
  • Kim H

    CLEVES, OH | 2023 Buick Encore GX
    Confirmed Service Review
    June 2, 2025
    Quick

    Response from Borcherding Buick GMC

    June 4, 2025
    Kim, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Barry T

    LIBERTY TOWNSHIP, OH | 2024 GMC Sierra 1500
    Confirmed Service Review
    May 8, 2025
    Promptly checked in. Friendly staff. Completed service and also warranty door weather seal in a reasonable time.

    Response from Borcherding Buick GMC

    May 9, 2025
    Barry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Joyce D

    SOUTH LEBANON, OH | 2016 Buick Regal
    Confirmed Service Review
    May 2, 2025
    Excellent service

    Response from Borcherding Buick GMC

    May 4, 2025
    We appreciate your positive review about your recent experience with us! We hope to see you soon!
  • Salvatore S

    UNION, KY | 2019 Buick Envision
    Confirmed Service Review
    April 7, 2025
    Very good visit. The moment I drove in until I was finished. Very professional and helpful.

    Response from Borcherding Buick GMC

    April 9, 2025
    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
  • Stacey O

    CINCINNATI, OH | 2016 GMC Terrain
    Confirmed Service Review
    April 4, 2025
    Jake was great. Told me what work was needed done and why. Mechanics did a great job too.

    Response from Borcherding Buick GMC

    April 6, 2025
    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.