Reviews

Timely and professional.

Easy experience. Set up appointment online. Received oil change discount via email. Service writer took the discount and applied it to tire rotation. Service writer advised of 2 items that should be done based on vehicle mileage (19K) and then provided cost estimate. Car was washed and we were advised it was finished.

Always helpful. Never try to make me get any unnecessary work done. Case always does his best to see if the warranty covers the work and always stays in communication with me. The other guys are great and no complaints about the mechanics either. They always do their best.

7 concerns below, all numbered. Cameron was a nice guy (1) But he did not know that an oil change is included with the recall. So I almost got charged for that. (2) I asked him to look into something for me. Specifically I asked if my truck comes with fuel-saving cylinder deactivation technology. He said he would look into it. When I came back to pay for the service, I asked him if he looked into that. He stated "yeah it doesn't seem like you have it and nothing on the paperwork to indicate you have to worry about this." I could tell that he likely forgot to look into it. Then I asked Case about this when Cameron walked away. Case looked into it and said I do in fact have this on my truck and gave me guidance on what I can do to prevent problems. So Cameron mispoke about this. If he forgot to look into it that would have been fine. I would have rather him said "hey I just forgot to look into it...my bad". (3) I ordered a new key and had to ask for it at the time of check out. (4) My car has 22,000 miles. And the oil change sticker said my next oil change was due at 42,000. So on the car ride home I called Cameron and asked him if this was an error because that seems like a lot of miles in between oil changes. This wasn't Camerons fault. It was whoever printed the sticker. (5) He then asked Case about when I should have an oil change and he said "the guy with the truck is asking about when to have an oil change". He could have used my name rather than "the guy with the truck." That just didn't sit well especially after everything. (6) I never really got told about the recall work and if they found anything worrisome. I was just given the keys as if I came in for an oil change. No details whatsoever. I feel like this was warranted given the recall. (7) When I first walked in, there was a fella there who saw me waiting, and asked me to hold on. It wasn't Cameron and wasn't Case. It was the other guy (I do not know his name, he is the first guy you run into at the first check in station). He made eye contact with me and told me it would be one sec. He was helping someone else. He left the room for like 10 minutes and never came back to help me. Cameron finally spoke up and asked if I was being helped. But the initial fella wasn't very helpful at all and just left me hanging. So sorry for the bad review here but it just wasn't an overall great experience. And I'm not one to complain because we are all human and make mistakes. But I 100% didn't like being lied to about the fuel-saving cylinder deactivation. That was the worst mistake of all. Unless someone lied to Cameron about my truck not having it. On a positive note It was easy to schedule on the website, so that was nice.

Very poor communication from the service coordinator. My truck was there an entire business day without it even being looked at, even though I had a scheduled appointment for 8:00 on that Friday morning. I came and got the vehicle, and then brought it back on Monday morning, was finally contacted late in the day to inform me the parts wouldn’t be in until Tuesday. After very little communication on Tuesday, I called for an update on the status, and was told it would not be complete until the next day. At the time I expressed my displeasure with the inconvenience of being without me vehicle for three days with very little communication and was offered a courtesy vehicle at that time.

Was fast and easy to get in and out. Was offered drinks while I waited.

Great service and timely. Very good about keeping us updated while the work is being done.

Prompt service and lead time

I had an oil change and tire rotation appointment at9:00am. It was completed at 11:00am. To me that took about an hour to long.

When I ARRIVED FOR MY SCHEDULED APPOINTMENT I was promptly taken care of and work started on my can. I was done in the rime suggested.