After having built a reputation in the Tri State Area for over 35 years as Cincinnati’s premiere Pontiac, Buick, GMC, Explorer Van and Certified Used Car Center, I can say that even more promise lies ahead for our full service dealership. A lot of other dealerships say the words; our customers tell us the reason that influenced their decision to purchase with us is we are “Easy To Do Business With”.

In a recent survey of our customers, they also told us the number one reason for doing business with Borcherding was Trustworthiness and our Reputation for the service they receive. In other words, we live up to our promises. This has been an evolution in a constantly changing, dynamic business environment. This has taken years to earn and we understand it only takes seconds to lose.

Another reason customers chose us was our convenient location in the Kings Auto Mall located off Interstate 71 at the Fields Ertel Exit 19 just North of Interstate 275. The Auto Mall concept is an example of an innovative retailing concept where it is all about customer convenience and selection all in one place.

Our recent renovation of the dealership shows our commitment to continuous improvements for customers in the many communities like Mason, Westchester, Loveland and Cincinnati areas. Our new customer café features oversize comfortable leather seating, daily newspapers and complimentary refreshments. We also recognized that in today’s world an internet connection, private work areas and a massage chair were the things that accommodate today’s busy lifestyles.

For those customers who have different service requirements, we have always offered a complimentary customer shuttle. We now offer courtesy loaner vehicles. Our collision center has on-site Enterprise Rental Replacement vehicles.

By taking the opportunity to become part of this future, you will be one of the lucky many that get to experience our commitment to quality customer care, easygoing and friendly staff, accommodating facility and the continuous improvement of the experience of being in business for so long. Thank you for visiting our website and learning what “The Borcherding Thing” is all about.

Kim Borcherding